Meter Services Coordinator

Vail, CO 81657

Want to work with great people and make a real impact? Eagle River Water and Sanitation District (ERWSD) is hiring a Meter Services Coordinator to join our team and support our mission of providing safe, reliable, and environmentally responsible water and wastewater services to the Vail Valley. Whether you're building your career in utility coordination or bringing several years of program and data experience, there's a place for you here. 

At ERWSD, the work you do matters. We operate a complex water and wastewater system in the heart of Colorado's Vail Valley, serving mountain communities across challenging terrain and significant elevation changes. The Utility Services team works at the intersection of customer service, field operations, and data integrity by keeping work orders moving, customers informed, and records accurate.  

The Day-to-Day 

  • Customer-Focused Communication: Help customers schedule meter-related appointments, understand next steps, and know what to expect; escalate complex questions as needed. 
  • Coordination and Follow-Through: Track requests, schedule appointments, confirm access, and ensure work orders completion; coordinate between customer service and field crews. 
  • Data Accuracy and Records Management: Maintain accurate records for meters, meter readings, meter billing configurations, meter communication status and field visit data across our customer information, workflow management, and asset management platforms by validating data, documenting updates, and ensuring record completeness. 
  • Systems and AMI Monitoring: Monitor and dispatch resources to resolve endpoint and network infrastructure downtime. Execute commands on a 2-Way AMI network to remotely to resolve communication challenges. Administer reads collections process via vehicle and tower collection units. Utilizes the network interface to validate missed reads, alarms, and communication failures to strategically assign District resources for resolution. 
  • Reporting and Analysis Support: Compile operational data and assist with recurring reports on meter reads, AMI communication status, and workflow progress; support dashboard updates and trend tracking. 
  • Templates, SOPs, and Continuous Improvement: Use and help maintain job aids, templates, and procedural documentation to improve consistency; support outreach efforts, mailings, and compliance notifications. 
  • Two (2) years of experience in customer service, scheduling/coordination, administrative support, or a role involving accurate recordkeeping. Utility or local government experience is a plus. 
  • Comfort using Microsoft Office (Outlook, Excel, Word) and data entry across multiple systems. 
  • Must possess a valid Colorado Driver’s License within 30 days of full-time employment and be insurable under District standards. 
  • Familiarity with utility metering, AMI concepts, work orders, or service scheduling is a plus. 

Schedule and Work Location 

This role will be scheduled to work 8 hours per day, Monday through Friday out of our Vail office. Must be willing to work overtime, holidays, and weekends as necessary. This position is eligible for a hybrid schedule. 

Pay Range 

The District may fill this position at the Coordinator I or Coordinator II level based on the qualifications of the selected candidate. Pay range and title depend on certifications and experience. Starting range depends on qualifications but generally falls within the minimum and midpoint of the pay range. 

  • Meter Services Coordinator (Coordinator I): $30.58 - $42.82 
  • Meter Services Coordinator (Coordinator II): $33.71 - $47.21 

We are committed to recognizing and retaining high-performing employees and offer performance-based annual merit increases, cost-of-living adjustments, and annual market evaluations. 

Benefits  

At ERWSD, we value life-work balance and are leaders in the industry with our holistic benefits package, which includes but is not limited to: 

  • Comprehensive medical, dental, and vision coverage 
  • Employee housing and monthly housing stipend program 
  • Wellness program 
  • Retirement savings plans (414h and 457) – We are a social security exempt organization 
  • 13.5 Paid Holidays 
  • Paid Time Off (PTO) 
  • Paid Parental Leave 
  • $800 Annual Recreation Benefit 
  • Tuition Reimbursement 
  • Loan programs for: Ski Passes, Electric Vehicles, and Computers 
  • Relocation Assistance (if applicable) 

All District employees must submit to a pre-employment drug screen and extensive background check including educational verification and reference check. For a full position description including work environment and physical demands, email erwsdjobs@erwsd.org. 

All applicants must apply online at www.erwsd.org by July 10, 2026. 

We are an Equal Opportunity Employer.

We do not discriminate based on race, color, religion, national origin, sex, age, disability, sexual orientation, marital status, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

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