Customer Service Representative (Seasonal)

Vail, CO 81657

Eagle River Water & Sanitation District is seeking a customer-focused and highly organized individual to join our Customer Service team in a six-month seasonal role. This position plays a key part in supporting essential administrative functions during our busiest months of the year.  If you thrive in a collaborative environment, enjoy variety in your day-to-day work, and want to contribute to your community, we’d love to meet you. 

Our Customer Service team supports clean water initiatives, accurate billing, and provides tools and resources that help customers manage their water usage and payments. This role helps ensure smooth operations and outstanding service for customers from East Vail to Edwards. 

What You’ll Do 
• Administrative Support: Perform general office tasks; handle incoming/outgoing mail according to established procedures; follow best practices for mail, package, and delivery management. 
• Billing Assistance: Retrieve payments from the exterior drop box and deliver them to the Finance/Billing team. 
• Team Collaboration: Assist Customer Service Specialists and support utility billing processes; prepare and mail correspondence such as campaigns or meter-related notices. 
• Customer Interaction: Respond to inquiries via phone, email, chat, AI tools, or in-person regarding billing, payments, service connections, and general questions. Support visitor check-ins at lobby kiosk, front, and back gate locations. 
• Operational Support: Manage package deliveries, mail distribution, and the on-site mail lock box. 
• Continuous Improvement: Participate in workflow reviews and special projects focused on improving administrative efficiency and consistency. 

Who You Are 
You’re a proactive communicator who enjoys working with a team and supporting seamless daily operations. You’re comfortable switching between tasks, assisting customers, and helping maintain a positive, productive environment within the Customer Service department.  If this sounds like you, we’d like to hear from you! 

  • Successful candidates will excel at troubleshooting and addressing both internal and external customer inquiries, ensuring prompt and effective resolutions during our peak season. 

  • Have obtained a high school diploma or GED, along with one to three years of related experience in accounts receivable, database management, data entry, customer service, or a comparable combination of education and experience. 

  • Ideal candidates are eager to learn, adapt to new tasks, and thrive in a team environment throughout the busy six-month assignment. 

The Schedule 

  • This position will work for a maximum of 1,000 hours or six months.  

  • Hours: 8:00 - 4:30 PM 

  • Schedule: Monday - Friday 

  • Location: 846 Forest Rd. Vai, CO 81657 

Pay Range and Benefits 

The pay range for this role is $23.96 - $33.55/hour.  Pay will be determined at time of offer based on the qualifications, skills, and experience the selected candidate brings to the role.  We value life-work balance and are leaders in the industry with our seasonal employee benefits package, which includes but is not limited to:  

  • $522 Employee Housing Stipend 

  • Wellness program  

  • 457 Retirement savings plans  

  • Paid Holidays and PTO 

  • $800 Annual Recreation Benefit 

All District employees must submit to a pre-employment drug screen and extensive background check. 

For a full classification specification, email erwsdjobs@erwsd.org. 
 
We are an Equal Opportunity Employer 
We do not discriminate based on race, color, religion, national origin, sex, age, disability, sexual orientation, marital status, genetic information, or any other status protected by law or regulation. Selection decisions are based on job-related factors. 

 

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